Scammers have always relied on trust to do their damage. But a growing tactic takes that to a new level—impersonating your actual banker. By using publicly available information from LinkedIn profiles and bank websites, fraudsters can call or message you using a real employee’s name, title, and even branch location. The goal is to create enough familiarity that you let your guard down and share sensitive account information.
This type of fraud has led to significant financial losses, and it’s on the rise. Here’s what you need to know to protect yourself.
How Banker Impersonation Scams Work
The scammer starts by gathering information. Your banker’s name, photo, and role may be visible on the bank’s website or LinkedIn. Armed with those details, the fraudster reaches out—by phone, text, or email—posing as that person. They may reference recent account activity, claim there’s a problem with your account, or say they’re calling to verify your identity for your protection.
Once they have your trust, they ask for information no real banker would ever need from you.
What F&M Bank Will Never Ask For
No matter who contacts you—even if they use the name of someone you know at F&M Bank—we will never ask you to provide:
- Your PIN. Your Personal Identification Number is yours alone. We have no reason to ask for it over the phone, by text, or by email.
- Your full Social Security Number. We may ask for the last four digits to verify your identity, but never the full number through an unsecured channel.
- Your full debit card number. We may reference the last few digits to confirm which card you mean, but we will never ask for the complete number.
- Your online banking password. Your password is private. No F&M Bank employee will ever ask you for it.
- A one-time passcode. These codes are sent to you for your protection and are for your use only. Never share them with anyone, even someone claiming to be from the bank.
What to Do If You Get a Suspicious Contact
Trust your instincts. If something feels off—even if the caller knows your banker’s name or references real account details—stop the conversation. Then:
- Hang up or don’t respond. Don’t engage further with the call, text, or email.
- Call us directly using a number you already have. Use the number on the back of your debit card, or find our contact information at fmbnc.com. Do not use a number provided in the suspicious message.
- Visit a branch in person. When in doubt, come see us. Our team is always happy to help you verify anything in person.
A Note on AI Voice Impersonation
Emerging technology now allows fraudsters to clone voices—meaning a call could sound like someone you know, including your banker. While this tactic is still developing, we want you to be aware it exists. The same rule applies: if anyone asks for sensitive information over the phone, hang up and verify through a trusted channel. A familiar voice is not enough to confirm identity.
Stay One Step Ahead
Impersonation fraud works because it feels personal. Knowing what we will and won’t ask for is your best defense. If you ever have any doubt about a contact you’ve received, please don’t hesitate to reach out to us or visit your nearest F&M Bank office. We’re here to help.