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Online Banking

Girl talking on phone on outdoor bench.

F&M Bank’s Telebanking system delivers the freedom to tackle your finances 24 hours a day—without a computer or Internet connection. You can access some of our most popular services and complete numerous transactions using only a touch-tone phone.


Benefits of Telebanking 

Convenient Self Service 

  • Report a lost or stolen card 
  • Transfer funds between your accounts 
  • Hear your account history 

Account Management 

  • Make balance inquiries on your accounts 
  • Make loan payments 
  • Stop a payment 


How to Use Telebanking

Have your account number and Telebanking PIN (personal identification number) handy. Then simply dial one of the numbers below and follow the prompts.


English: 704-637-9922 

Spanish: 704-633-3749 

Merchants: 704-633-1648 


Quick Tips

  • Press 3 and the * key to return to the main menu. 
  • Press the * key to return to the previous menu. 
  • Press the # key to repeat an option. 
  • Press 9 and the * key to enter a different account number.
  • Press 8* for voice recognition (English only)


Options Menu


ACCOUNT BALANCE

ENTER ACCOUNT NUMBER AND PIN (If you have not established a pin press the (*) star key after keying your account to create a pin). 


ACCOUNT HISTORY

Select Account 

Press 1 – to search last five withdrawals
Press 2 – to search last five deposits
Press 3 – to search all transactions
Press 4 – to search by check number
Press 5 – to search by amount

 

FUNDS TRANSFER AND PAYMENTS 

Press 1 – to transfer funds immediately
Press 2 – to make immediate cross account transfer
Press 3 – to schedule funds transfer
Press 4 – to schedule a cross account transfer
Press 5 – to make a payment
Press 6 – to hear existing scheduled transfers
Press 7 – to delete scheduled transfer


FUTURE DATED TRANSACTIONS

Press 1 – to hear ACH transactions
Press 2 – to hear existing scheduled transfers 


STOP PAYMENT

Press 1 – to stop payment on specific check
Press 2 – to stop payment on a check range
Press 3 – to make a stop payment inquiry


CARD SERVICES

Press 1 – to activate a card
Press 2 – to deactivate a card or report a card lost or stolen (please contact your branch to order a new card)

 

CHANGE PIN


MERCHANT CHECK VERIFICATION