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Banking by Phone
Telephone Banking allows you to conduct basic banking transactions at any time of the day from a touch-tone phone. It offers you the convenience of doing your banking whenever and wherever you choose. Telephone Banking is here for you 24 hours a day, seven days a week, and it couldn't be easier.
Banking by Phone lets you:
- Check your Account Balances
- Transfer Funds between accounts
- Make a Loan Payment
- Stop a Payment
- Report a Lost or Stolen Check Card
- Reorder Checks
- And more
How do I use Banking by Phone?
Have your account number handy. Then simply dial one of the following numbers and follow the prompts:.
English:704-637-9922
Spanish: 704-633-3749
Merchants: 704-633-1648
| Options Menu |
| Account Information |
Press 1 |
| Transfer Funds/Make Payment |
Press 2
|
| Stop Payment |
Press 3 |
| Report Lost/Stolen Card |
Press 4 |
| Reorder Checks |
Press 5 |
| Complete Call |
Press # |
| Repeat Menu |
Press * |
| Account Information Menu |
| Checking Account |
Press 1 and enter the account number followed by pound |
| Savings Account |
Press 2 and enter the account number followed by pound |
| Loan Account |
Press 3 and enter the account number followed by pound |
| CD/IRA Account |
Press 4 and enter the account number followed by pound |
| Club Account |
Press 5 and enter the account number followed by pound |
| Return to Previous Menu |
Press # |